Customer Engagement

Learn how utilities are transforming customer engagement through technology, programs, and personalized service.

*This schedule is filtered with Customer Engagement sessions.

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3:45 PM
  1. Applying Agentic AI to the Utility Rate Case Process
    North Ballroom
    45 mins
    Are you ready to revolutionize the utility rate case process with Agentic AI? This session titled “Applying Agentic AI to the Utility Rate Case Process” will showcase how PPL Corporation has created v …
    Speakers
    Speaker image for Govind Srinivasan
    Govind Srinivasan, Director Data Engineering - PPL Corporation
    Speaker image for Elizabeth Moreno
    Elizabeth Moreno, Data & AI Principal Director - Accenture
12:45 PM
  1. Powering the Future: Data Centers as Catalysts for Grid Innovation and Community Growth
    North Ballroom
    45 mins
     This session explores the evolving, mutually beneficial relationship between data centers and electric utilities, highlighting how strategic collaboration can support grid modernization, community de …
    Speakers
    Speaker image for Tim Wells
    Tim Wells, American Electric Power - American Electric Power
    Speaker image for Jon Stallman
    Jon Stallman, Chief, Utility Partnerships and Innovation, Strategic Projects and Program - Pacific Gas & Electric Company (PG&E)