So you have a load management program that could perform better. How can its performance be supercharged? Learn lessons from running EV peak reduction programs for nearly a decade in New England.

New England’s grid faces unique stresses—from nor’easters to rapid EV adoption—and utilities need proven, data-driven solutions to maintain reliability and shave peak demand. Many utilities in densely populated Northeast markets have aging infrastructure and need to manage growing EV load without jeopardizing resilience or customer satisfaction.  For nearly ten years, Sagewell’s Bring Your Own Charger® program with Massachusetts municipal utilities has demonstrated over 90% off-peak charging compliance and high Net Promoter Scores (NPS) comparable to Costco, Apple and Starbucks. 

This session will walk through how advanced metering infrastructure (AMI) data and tailored customer engagement enabled consistent, cost-effective peak reduction, and will share strategies for replicating those results across diverse service territories. 

Attendees will see real load-shape analytics, TOU rate optimization lessons, and actionable steps to “supercharge” existing load management programs. We’ll unpack the data pipeline—from ingestion of hourly load profiles to AI-assisted load disaggregation—and outline best practices for utility-partner collaboration, customer outreach, and cost controls that achieved a 0.5-1.5 kW load reduction per managed EV (as compared to industry average of about 0.2 kW / EV).