Electric utilities are confronting a new reality: customer affordability has become a top strategic priority at the same time the grid is becoming more complex to plan and operate. Rapid load growth driven by AI and data centers, increasing DER integration, and heightened expectations for reliability and resiliency are placing unprecedented pressure on utility investment strategies. This session explores how Exelon is responding by rethinking the traditional approach to IT modernization and operational transformation. Rather than allowing system replacements or vendor platforms to dictate scope, Exelon is shifting to a future-state operating model that defines how planning and operations must evolve to meet long-term affordability and performance objectives.