The grid industry has spent fifteen years building the capacity to see — sensors, SCADA, historians, and AI-powered dashboards now deliver more real-time visibility into utility operations than ever before. What most operations still lack is a proportional capacity to decide. In this session, Jenny Bulach, Executive Industry Consultant at Octave, draws on industry-wide data — a $1.4 trillion five-year capital cycle, 18-to-30-month transformer lead times, and NERC extreme-weather standards now applying across the entire Bulk Electric System — to explain why more dashboards alone have not closed the reliability gap. Jenny walks through three structural traps holding utility reliability and resiliency programs back: bolt-on AI, fragmented grid data, and human-bottlenecked execution. She then outlines the three operating-model shifts that resolve them — native intelligence, grid context, and human-on-the-loop execution — giving attendees a practical framework for turning grid digital investment into measurable reliability and resiliency impact.

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