Workforce Excellence as a Driver of Grid Reliability: Transforming Training for Engineers and Field Personnel
As electric utility systems become increasingly complex and operational expectations continue to rise, the need for a highly skilled and well-prepared workforce has never been greater. Ensuring the reliability, safety, and performance of critical infrastructure depends not only on system design and technology, but also on the ability of engineers and field personnel to consistently execute work accurately, efficiently, and without error. A robust and innovative training program—spanning both laboratory and field environments—plays a critical role in building this capability by combining foundational technical knowledge, hands-on simulation, field application, and continuous skills development. Training in lab settings allows personnel to develop proficiency in equipment, procedures, and troubleshooting in a controlled environment, while field-based training reinforces practical execution under real-world operating conditions. This session will explore how utilities can strengthen reliability outcomes by investing in modern training strategies for engineers and field personnel, with topics including structured technical development, hands-on field readiness, simulation and lab-based learning, knowledge transfer, human performance improvement, and the role of training in reducing errors and improving work execution across the power system.